They know the shops in your town and will usually be the one who comes to sort this out. Your complaint is still recorded with, and answered by, the Grievance Officer above — so if the problem is with the agent's own work, it does not go back to them to decide.
You can also write to us directly using any of the above. This form simply makes sure your complaint is logged with a reference number and reaches the right person straight away.
We ask everyone to sign in with Google before filing a complaint. It is free, it takes a moment, and it keeps the queue free of junk reports and gives every complaint a stable identity to hang on the record.
Sign in with GoogleWe only see your name and email address. We never post anything, and we never see your password.